Business Communication Skills: Telephoning

Coursebook with Audio CD

Level: B1-B2

Authors: David King, Susan Lowe, Louise Pile

Pages 64

Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

- focus on listening

- making calls

- receiving calls

- receiving and leaving messages

- dealing with problems

- conference calls

Telephoning provides six core units, each containing these sections:

- "warmer" to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.

- "presentation and practice" of core language connected to each skill.

- "over to you", which allows students to apply what they have learned to their real-life work situation.